Choosing the New Normal:
Resolving Disputes via Video Conferencing


ABOUT ZANE

T Zane Reeves is an impartial arbitrator, hearing officer and trainer who specializes in conducting video conferencing hearings and webinars on a variety of dispute resolution topics from his base in Albuquerque, New Mexico.  Click here to see Zane’s resume.

EXPERIENCED ADR PROFESSIONAL 

Zane possesses over 30 years of experience as an arbitrator, hearing officer and trainer for numerous governmental, corporate, non-profit and labor organizations in areas such as dispute resolution, labor-management relations, effective supervision and constructive discipline and grievance handling. Zane is a member of the National Academy of Arbitrators and chaired the Rockies/Southwest Region group (2013-2015).

  • Zane was jointly selected by labor and management advocates to be a member of permanent arbitration panels in this pull-down list:

    US Postal Service/American Postal Workers Union, 2000-present


    US Postal Service/National Postal Professional Nurses, 2020-present


    Consolidated Nuclear Security, LLC/Pantex Guards Union, 1997-present


    National Air Traffic Controllers/ Federal Aviation Administration, 2005-present


    Professional Association of Aeronautical Center Employees/Federal Aviation Administration, 2014-present


    Social Security Administration/ American Federation of Government Employees, Southwest Region Panel, 2008-present


    Kirtland Air Force Base/ American Federation of Government Employees, Local 2263, 2018-present


    Smith’s Food & Drug Stores, Inc./United Food and Commercial Workers, Local 1564, 2018-present


    US Customs and Border Protection/National Treasury Employees Union, El Paso District, 2019-present

VIDEO CONFERENCING: ‘THE NEW NORMAL’


During the 2020-21 COVID-19 pandemic, Zane converted his traditional in-person arbitration and hearing officer conducted hearings into a video conferencing format. The result has been increased efficiency by reducing costs to clients by 30 percent, improved protection and safety for hearing participants in less time spent per hearing. For example, the following video conference hearings and meetings were held in 2020-21:


  • Two day grievance review hearing for City of Truth or Consequences (NM)
  • Two day arbitration for Exxon Mobile & United Steelworkers, Local 13-243, Beaumont, Texas
  • One day arbitration for Stupp Corporation & United Steelworkers, Local 6296, Baton Rouge, LA
  • One day arbitration for City of Las Vegas, (NM) & AFSCME Council 18
  • Arbitration convened for Allied Pilots Association & Allied Pilots Staff Employees Association, Fort Worth, Texas
  • One day arbitration for American Postal Workers Union and US Postal Service, Pueblo, Colorado
  • One day arbitration for American Postal Workers Union and US Postal Service, Tonto Basin, Arizona



VIDEO CONFERENCING: WEBINARS & COURSES


Three 15-week graduate courses were offered on Zoom format to students in the Master of Public Administration program at the University of New Mexico in 2020:


  • Employment dispute resolution (PA 528)
  • Human resources management (PA 525)
  • Employment relations in the public sector (PA 527)


Zane presented the following internet webinars to public participants during 2020:


  • “The New Normal for Arbitrators and H earing Officers,” 10th Annual New Mexico Symposium for Dispute Resolution,” under auspices of New Mexico Office of Alternative Dispute Prevention and Resolution, Santa Fe
  • “Being a Title IX Hearing Officer/Decision-Maker in K-12: Preparing for the Review Hearing,” sponsored by POMS & Associates for the New Mexico Public Schools Insurance Authority, (3 hours)
  • “Being a Title IX Hearing Officer/Decision-Maker in K-12: Conducting the Review Hearing,” sponsored by POMS & Associates for the New Mexico Public Schools Insurance Authority, (3 hours)
  • “Being a Title IX Hearing Officer/Decision-Maker in K-12: Determining Responsibility and Appropriate Action,” sponsored by POMS & Associates for the New Mexico Public Schools Insurance Authority, (3 hours)

PUBLICATIONS


With unique insight gained from being both a knowledgeable academician and seasoned practitioner, Zane has written extensively on the theory and practice of dispute resolution, human resources management and labor-management relations, including having authored or co-authored textbooks and case studies widely used in college courses. Read "Are the Seven Tests of Just Cause Still Relevant?" and  a sampling of other articles, by clicking here.


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